Operations

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Accessibility icon on green background with 'Accessibility' text

Accessibility

Accessibility is the design of hardware, software, services, and environments for all people and abilities.
Auditory icon

Visual

To see
Auditory Icon

Sound

To hear or speak
Motor icon

Motor

To control bodily functions
Cognitive icon

Cognitive

To control mental faculties

States

Wheelchair icon

Permanent

Indefinite disability
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Temporary

Lasting for a limited time
Situational icon

Situational

Context dependent

Why it Matters

You can increase number of customers, improve their experience, and reduce legal risk for excluding customers.
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Growth

15% of the world's population are affected, and have nearly $6 trillion spending power.
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Customer Experience

Microsoft commissioned a research study that found accessibility features improve  overall customer satisfaction.
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Legal

During Covid-19 lockdown, lawsuit have increased 50+%.

How to Improve

Pave built the Accessibility capability for Boston Scientific’s Neuromodulation division and chronic pain franchise.

Overview

Challenge

Boston Scientific identified the accessibility debt in their product portfolio, and Pave fixed the debt and prevented it from returning.

Solution

Pave used its methodology to fix the portfolio’s accessibility and train Boston Scientific’s team.

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Project Principles

Visual Accessibility

We prioritized visual accessibility for an older customer base, and improved the product’s visual design, screen reader, and keyboard navigation experience.

Collaboration

Accessibility is a team effort, and we influenced, trained, and partnered with 82 teammates to deliver a capability > a project.

Value

We documented our program for the product team to share with marketing, hardware, and other business units.

Impact

Fixed

23

Issues 1st month
Trained

82

Employees
Delivered

Project

in 1 quarter
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