Operations

Design Systems
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Accessibility icon on green background with 'Accessibility' text

Design Systems

We updated Chat’s design system from Material 1 to Material 2.

Overview

Challenge

Material 1 failed Google’s new accessibility requirements, and the Material 2 spec was missing several enterprise patterns.

Solution

We partnered with the Material team to update Chat, and contributed new patterns to G Suite United.

Density

We updated type density guidelines for email and chat products.

Certification

We improved delivery accuracy and velocity with Material training and certification. We held bi-weekly design crit with the Material team to review new features, patterns, and issues.

Impact

12.7%

Increased Customer Satisfaction

25.3%

Decrease in Dissatisfaction

Accessibility

Accessibility is the design of hardware, software, services, and environments for all people and abilities.
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Visual

To see
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Sound

To hear or speak
Motor icon

Motor

To control bodily functions
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Cognitive

To control mental faculties

States

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Permanent

Indefinite disability
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Temporary

Lasting for a limited time
Situational icon

Situational

Context dependent

Why it Matters

You can increase number of customers, improve their experience, and reduce legal risk for excluding customers.
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Growth

15% of the world's population are affected, and have nearly $6 trillion spending power.
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Customer Experience

Microsoft commissioned a research study that found accessibility features improve  overall customer satisfaction.
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Legal

During Covid-19 lockdown, lawsuit have increased 50+%.

How to Improve

Pave built the Accessibility capability for Boston Scientific’s Neuromodulation division and chronic pain franchise.

Overview

Challenge

Boston Scientific identified the accessibility debt in their product portfolio, and Pave fixed the debt and prevented it from returning.

Solution

Pave used its methodology to fix the portfolio’s accessibility and train Boston Scientific’s team.

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Project Principles

Visual Accessibility

We prioritized visual accessibility for an older customer base, and improved the product’s visual design, screen reader, and keyboard navigation experience.

Collaboration

Accessibility is a team effort, and we influenced, trained, and partnered with 82 teammates to deliver a capability > a project.

Value

We documented our program for the product team to share with marketing, hardware, and other business units.

Impact

Fixed

23

Issues 1st month
Trained

82

Employees
Delivered

Project

in 1 quarter
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