Chat was missing a clear strategy, team alignment, and critical functionality. This resulted in delays, and an underwhelming MVP.
The team launched to general market on-time, feature complete. It was G Suite’s first launch that was compliant for general data protection (GDPR) and Google level 4 accessibility (GAR4).
G Suite was the first to combine communication and collaboration in the same surface which improved context and reduced latency.
We added experts in enterprise software, communication tools, and behavioral economics to yield innovative outcomes.
Material 1 failed Google’s new accessibility requirements, and the Material 2 spec was missing several enterprise patterns.
We partnered with the Material team to update Chat, and contributed new patterns to G Suite United.