Chat was missing a clear strategy, team alignment, and critical functionality. This resulted in delays, and an underwhelming MVP.
The team launched to general market on-time, feature complete. It was G Suite’s first launch that was compliant for general data protection (GDPR) and Google level 4 accessibility (GAR4).
We designed patterns like reactions, smart replies, and a skin tone picker.
We launched smart replies, bots, and used calendar data for user status.
Our team designed new G Suite patterns like reactions, smart replies, skin tone picker.
Our team launched new AI features like smart replies, bots, and used calendar signals to sync working hours, do not disturb, and status.
Chat in Gmail
Create <> Collaborate
G Suite was the first to combine communication and collaboration in the same surface which improved context and reduced latency.
We added experts in enterprise software, communication tools, and behavioral economics to yield innovative outcomes.