Prevent Workspace customers from migrating to Slack and Teams.
We reimagined Hangouts Chat, to improve team communication and collaboration.
Hangouts Chat was missing critical functionality to compete with Microsoft Teams and Slack.
The team launched Chat with improved accessibility, seamless Gmail integration, and new features.
We updated Chat to the Material 2 design system to meet new accessibility requirements.
The Material 1 design system failed several new Accessibility requirements, and the Material 2 spec was light on enterprise patterns and needs.
We partnered with Gmail and the Material team to update Chat and contribute new design system patterns. Chat is the 1st G Suite product to be GDPR compliant, and achieve Google’s Level 4 accessibility rating.
Increased Customer Satisfaction
Chat in Gmail
We seamlessly integrated Chat's new features into Gmail to improve bundled communication.
We launched 8 new inclusive and AI features across Workspace products.
We launched smart replies using an AI trained with billions of conversations over 10+ years.