Google hired Wayne to lead Hangouts Chat design, envision a bundled communication experience, and improve cross functional collaboration.

Chat Launch

Chat was built to improve team collaboration and compete with Microsoft Teams and Slack.
Material 1 Direct Message Chat Room Example ScreenshotMaterial 1 Team Room Threads Example ScreenshotMaterial 1 Chat Page Example Screenshot
Material 1 Direct Message Chat Room Example Screenshot
Material 1 Team Room Threads Example Screenshot
Material 1 Chat Page Example Screenshot

Design System

We updated Chat to the Material 2 design theme.
Material 1
Material 1 screenshot
Material 2
Material 2 screenshot

Impact

12.7%

Increased Customer Satisfaction

25.3%

Decrease in Dissatisfaction

Chat Features

We launched new features across Workspace products.

Reactions

We designed patterns like reactions, smart replies, and a skin tone picker.

animation of teammates reacting to a message

Artificial Intelligence

We launched smart replies, bots, and used calendar data for user status.

animation of teammates using smart replies
animation of teammates reacting to a message

Reactions

Our team designed new G Suite patterns like reactions, smart replies, skin tone picker.

animation of teammates using smart replies

Artificial Intelligence

Our team launched new AI features like smart replies, bots, and used calendar signals to sync working hours, do not disturb, and status.

Chat in Gmail

We integrated Chat’s new features into Gmail to improve bundled communication.
Other Projects
Book a Call
Ready to Chat?