Accessibility
About
Accessibility is the design of hardware, software, services, and environments for all people and abilities.
Visual
To see
Sound
To hear or speak
Motor
To control bodily functions
Cognitive
To control mental faculties
States
Permanent
Indefinite disability
Temporary
Lasting for a limited time
Situational
Context dependent
Why it Matters
You can increase number of customers, improve their experience, and reduce legal risk for excluding customers.
Growth
15% of the world's population are affected, and have nearly $6 trillion spending power.
Customer Experience
Microsoft commissioned a research study that found accessibility features improve overall customer satisfaction.
Legal
During Covid-19 lockdown, lawsuit have increased 50+%.
How to Improve
Pave built the Accessibility capability for Boston Scientific’s Neuromodulation division and chronic pain franchise.
Overview
Challenge
Boston Scientific identified the accessibility debt in their product portfolio, and Pave fixed the debt and prevented it from returning.
Solution
Pave used its methodology to fix the portfolio’s accessibility and train Boston Scientific’s team.
Project Principles
Visual Accessibility
We prioritized visual accessibility for an older customer base, and improved the product’s visual design, screen reader, and keyboard navigation experience.
Collaboration
Accessibility is a team effort, and we influenced, trained, and partnered with 82 teammates to deliver a capability > a project.
Value
We documented our program for the product team to share with marketing, hardware, and other business units.
Impact
Fixed
23
Issues 1st month
Trained
82
Employees
Delivered
Project
in 1 quarter