Chat was missing a clear strategy, team alignment, and critical functionality resulting in delays, and an underwhelming MVP.
The team launched to general market on-time, feature complete. It was G- Suite’s first GDPR compliant, Gar4 accessible launch.
Our product and marketing teams were siloed and required new operating rhythms to align positioning and launch messaging.
The team was reorganized from a command-and-control structure to squads, which increased autonomy and satisfaction 30% in six months.
Material 2 Design System
Material 1 failed Google’s new accessibility requirements, and the Material 2 spec was missing several enterprise patterns.
We partnered with the Material team to update Chat, and contributed new patterns to G Suite United.
We added type density controls and new material guidelines for email and chat products.
We improved delivery accuracy and velocity with Material training and certification. We held bi-weekly design crit with the Material team to review new features, patterns, and issues.
Our team designed new G Suite patterns like reactions, smart replies, and a skin tone picker.
We launched new AI features like smart replies, bots, and used calendar signals to sync working hours, do not disturb, and status.
Our team designed new G Suite patterns like reactions, smart replies, skin tone picker.
Our team launched new AI features like smart replies, bots, and used calendar signals to sync working hours, do not disturb, and status.
Chat in Gmail
Main Content Pane
We integrated chat messages and rooms in the main content pane, making all messages a 1st class experience.
We added new features, sunset old features to improve interoperability between Hangouts Classic and Chat.
Create <> Collaborate
G Suite was 1st to combine communication and collaboration in the same surface to improve context, and reduce latency.
We added experts in enterprise software, communication tools, and behavioral economics to yield innovative outcomes.
Spinal cord stimulation (SCS) is an invasive surgery with low awareness for chronic pain patients. The business goal was 3x return on investment in 24 months.
Patients are captured and qualified with digital advertising, and use PainScale to learn about different treatments, and track their health for their doctors.
Boston Scientific Design System
Individual product teams designed & engineered their products independently, and as the portfolio grew, the design & technical debt led to an inconsistent experience, and reduced team delivery speed.
We designed Boston Scientific’s
1st design system to standardize their software design, fill any gaps, and update the UI kit with lightweight documentation.